FAQ

I got a system message saying “Game Mode Error”, why?

In every game there is an internal Timer that will expire if no action takes place. This is a security feature which protects your game.

I ran out of fun money, what now?

You can restore your Fun Money Balance to $1000 by simply clicking on the cashier icon in the software download.

Where can I find detailed instructions on your various games?

Press on the Help button in any game to learn how to play it. This will give you detailed instructions and explanations for the game you are currently playing.

What do I have to do to play at Gold Vegas Casino?

To play at Gold Vegas Casino you must first download and run our casino software. You can easily do this by clicking the ‘Download’ button on our website.

How long is the download process?

The main casino software download is compressed to about 3 MB, which takes less than a minute to download using a standard broadband connection. Once this has been installed and run, the individual games are downloaded in the background while you play. The graphics are beautifully rendered and are intended to create the atmosphere of a real casino and give you a sense of actually being in the casino. Also, since the graphics and games modules are already installed on your computer, only small packets of data are transferred between your computer and our servers.

What are the minimum system requirements for running the casino software?

Ourcasino software’s minimum requirements are: Pentium III 600Mhz, 8 MB of hard disk space, 256 MB of RAM with either Windows 2000, XP or Vista operating systems. Internet Explorer: 6.0 or higher. Flash ActiveX: 9.0 or higher. For the most enjoyable gaming experience set your screen resolution to 1024X768 or higher and set the screen colors to High Color (16 bit) or more. If you are using a resolution of 1152X720, you might consider hiding your Taskbar. You can do this by right click on the Taskbar, select "Properties" and then put a checkmark on the "Auto hide" checkbox.

How do I make a deposit into my account?

In order to make a deposit, first register as a User by clicking on "Create User" in the Casino Software, and open an account.
Once you have a Username and Password you are ready to deposit money into your account and increase your balance.
Once you are in the "Lobby" press on "Cashier" in the left corner of the screen.
Select your preferred deposit method.
At Top game Casino we use the latest encryption and protection methods, to assure that your monetary actions and information are completely secure. Submitting credit card information and performing money transfer actions are as safe as performing them from your local bank branch.

I’ve placed my bet but I’m not happy. How can I change it?

All of the games have a "Clear Bets" button that will remove any chips you have placed.

What happens if I am suddenly disconnected from the casino?

Communication problems over the Internet may cause sudden disconnections. We have designed our software to cope with such incidents in a manner that our clients will be protected from unjustifiable loss, while eliminating the possibility of intentional disconnections and/or system abuse.

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